Medallia

Medallia is a leading customer and employee experience management platform that uses AI and machine learning to collect, analyze, and act on feedback from across digital, physical, and contact center interactions. With its acquisition of MonkeyLearn, Medallia has expanded its capabilities in text analysis, offering businesses deep insights from unstructured data like open-ended survey responses, chat logs, and social media mentions.MonkeyLearn’s natural language processing (NLP) models now enhance Medallia’s experience cloud, enabling sentiment analysis, topic detection, intent classification, and custom text classification—without requiring users to code. Organizations can automate the categorization of feedback, uncover hidden trends, and prioritize improvements based on real-time data.Medallia is trusted by global enterprises like Hilton, Samsung, and Delta Airlines to drive customer loyalty, optimize employee engagement, and boost operational efficiency. Whether you're streamlining customer feedback loops, enhancing service quality, or predicting churn, Medallia empowers businesses to move from feedback to action at scale.